Refund Policy

Last Updated: February 2025

At SheSunglasses, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return and refund policy. Please read the following terms carefully before requesting a refund.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:
✅ It must be unused and in its original condition (no scratches, damage, or signs of wear).
✅ It must be returned in the original packaging, including all accessories (if applicable).
✅ The return request must be made within 30 days of receiving your order.

Non-refundable items include:
❌ Gift cards and promotional items
❌ Final sale or clearance items
❌ Items that are damaged due to improper use or negligence

2. How to Request a Refund

To initiate a refund, please follow these steps:

1️⃣ Contact Us – Email us at support@shesunglasses.com with your order number, reason for return, and photos (if applicable).
2️⃣ Wait for Approval – Our team will review your request and respond within 2-3 business days.
3️⃣ Return the Item – Once approved, you will receive return instructions. You are responsible for return shipping costs.
4️⃣ Receive Your Refund – After we receive and inspect the returned item, your refund will be processed.

3. Refund Process

• Refunds will be issued to the original payment method within 5-10 business days after approval.
• If you paid via credit/debit card, processing times may vary depending on your bank.
• If you haven’t received your refund after 10 business days, please check with your bank or payment provider.

4. Exchanges

If you received a defective or incorrect item, we offer free exchanges.

• Contact us within 7 days of receiving your order.
• Provide photos of the issue.
• We will send a replacement at no extra cost.

5. Late or Missing Refunds

If your refund hasn’t been received:
✔️ Check your bank statement.
✔️ Contact your credit card company.
✔️ If you still need assistance, email us at support@shesunglasses.com.

6. Contact Us

If you have any questions about our refund policy, feel free to reach out!

📧 Email: support@shesunglasses.com
🌐 Website: www.shesunglasses.com

We appreciate your trust in SheSunglasses! 😎