Shipping Policy

Last Updated: February 2025

At SheSunglasses, we are committed to delivering high-quality eyewear to our customers in a timely and reliable manner. Please review our Shipping Policy to understand how we process and deliver your orders.

1. Shipping Destinations

We offer worldwide shipping, meaning you can enjoy our stylish sunglasses no matter where you are. However, there may be certain restrictions for specific countries due to local regulations. If we are unable to ship to your location, we will notify you immediately and issue a full refund.

2. Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During peak shopping seasons or promotional events, processing times may be slightly longer. We appreciate your patience.

3. Shipping Methods & Estimated Delivery Times

We partner with reliable carriers to ensure that your order reaches you as quickly as possible. Estimated shipping times vary depending on your location:

  • Standard Shipping: 7-25 business days
  • Expedited Shipping: 7-15 business days

4. Shipping Costs

We strive to keep our shipping rates affordable. Shipping costs are calculated at checkout based on your location and order weight.

Free Shipping on Orders Over $50 – Enjoy free standard shipping when you spend $50 or more.
✅ Expedited shipping options are available for an additional fee, calculated at checkout.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your order directly on our website or through the carrier’s website.
  • If you do not receive tracking information within 3 business days, please check your spam folder or contact our support team.

6. Customs, Duties & Taxes

For international orders, customers may be responsible for additional customs duties, import taxes, or local fees imposed by their country’s regulations.

  • These charges are not included in the purchase price and must be paid by the customer.
  • Customs policies vary by country, and we recommend checking with your local customs office for details before placing an order.
  • If an order is returned to us due to unpaid customs fees, a refund (excluding shipping costs) will be issued once the item is received.

7. Address Accuracy & Delivery Issues

  • Customers are responsible for providing an accurate shipping address at checkout.
  • If an incorrect or incomplete address is provided, we are not responsible for delivery issues, lost shipments, or delays.
  • If you realize an error in your shipping address after placing your order, please contact us within 24 hours at support@shesunglasses.com for assistance.

8. Lost, Stolen, or Damaged Packages

We take great care in packaging and shipping your orders. However, once the package is handed over to the carrier, the responsibility for delivery lies with the shipping provider.

Lost or Stolen Packages

  • If your tracking status shows "Delivered" but you have not received your package, please check with neighbors or your local post office.
  • If your package is still missing, contact us, and we will assist you in filing a claim with the carrier.
  • We are not responsible for stolen packages but may offer a discount or replacement at our discretion.

Damaged Packages

  • If your order arrives damaged, please contact us immediately with photos of the damage.
  • We will arrange a replacement or refund based on the situation.

9. Delayed Shipments

While we do our best to ensure timely deliveries, unexpected delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays

If your order is significantly delayed, please reach out to us, and we will do our best to resolve the issue.

10. Returns Due to Non-Delivery

  • If a package is returned to us due to an incorrect address, refusal to pay customs duties, or multiple failed delivery attempts, we will issue a refund (excluding shipping costs).
  • If you wish to have the order resent, additional shipping fees will apply.

11. Changing or Canceling an Order

  • You may request an order cancellation or modification within 24 hours of placing your order.
  • Once an order has been processed and shipped, cancellations are not possible.
  • If you need to change your shipping address, contact us immediately at support@shesunglasses.com.

12. Contact Us

If you have any questions or concerns about your shipment, feel free to contact our support team:

📧 Email: support@shesunglasses.com
📍 Website: www.shesunglasses.com

Thank you for shopping with SheSunglasses! We appreciate your trust and look forward to delivering high-quality eyewear to you. 😎